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FAN FAQ


Q.) When will I receive my tickets?
A.) Generally you will receive your tickets 7–10 days prior to any event. If your tickets are for a show in the US, you be notified via email once your tickets have been mailed. If you have not received your tickets within five business days of your event please contact us or call 212-420-8500 (for US shows) or +442079385536 (for UK/EU shows) for automated instructions.


PLEASE CALL OR EMAIL NO LATER THAN 2 BUSINESS DAYS BEFORE YOUR EVENT TO ALERT US THAT YOUR TICKETS ARE MISSING. IF YOUR EVENT IS ON A FRIDAY, SATURDAY, OR SUNDAY, PLEASE CONTACT US NO LATER THAN THE THURSDAY BEFORE THAT WEEKEND. IN ORDER TO GUARANTEE ENTRY TO YOUR SHOW YOU MUST CONTACT PRIOR TO THE DAY OF YOUR SHOW.


Q.) How are tickets shipped?
A.) Tickets are shipped via first class mail. Please be on the lookout for a plain white envelope with a New York City return address.

Q.) Why does it take so long to receive my tickets?
A.) A presale must be closed and off sale before the tickets are sent from the promoter to Artist Arena. Once we receive the tickets, they are mailed to you right away.

Q.) My tickets were set up as Will Call. What do I need to pick them up?
A.) Will call tickets are available at the venue’s box office an hour before doors open on the day of the event. You need to have a copy of your ticket purchase confirmation email and a valid photo ID to pick them up. Tickets designated as Will Call method of delivery will only be able to be picked up by the person WHOSE NAME IS ON THE ORDER. Pick–up name changes will NOT be permitted. If you are purchasing tickets for someone other than yourself, THAT PERSON’S NAME must be entered as the BILLING Information of your order at the time of purchase.

Q.) I did not receive my order confirmation email. What should I do?
A.) Please make sure you enter a VALID EMAIL ADDRESS when placing your order. Check your spam or junk email folder. If you can still not find your confirmation please contact us. Your email confirmation will be re–sent to you.

Q.) The event is listed as “Presale Sold Out.” Does this mean there are no tickets left for the show?
A.) No, this does not mean the entire show is sold out. This means that Artist Arena has no more presale tickets left to sell. Please check with the venue’s website or Ticketmaster for tickets to the general public on sale.

Q.) Can I cancel my order?
A.) You may not cancel your order. All sales are final. There are no refunds or exchanges for any reason.

Q.) If I call the Artist Arena customer service number can I purchase tickets over the phone?
A.) Sorry, Artist Arena does not sell tickets via phone. You must purchase tickets online.

Q.) Can you help me locate the venue where my show is being held?
A.) Artist Arena only sells pre sale tickets. We are not the venue. For directions to the show please contact the venue directly or visit the venue’s website.

Q.) How do I purchase accessible seating?
A.)If you require Accessible Seating, please purchase Non-Accessible tickets in the quantity and pricing that you would like. After you have purchased your tickets, please fill out this form and a representative will contact you to coordinate transferring the purchased locations to Accessible Seats.
PLEASE NOTE: ADA requests can be accommodated during active pre sale period.
Once the presale period has ended, please purchase accessible seating tickets through the on-sale venue ticketing site.
*Active pre sale period expires once general on sale begins
*Please remember to first purchase Non-Accessible tickets in the quantity and pricing that you would like and then contact us.

Q.) What forms of payment do you accept?
A.) We accept MasterCard, Visa, American Express and Discover.

Q.) What are your business hours?
A.) Our office is open Monday through Friday between 9:30 am and 6:00 pm Eastern Standard Time. If you are trying to contact us after hours, please leave a message or contact us and your call will be returned the next business day.

Q.) I am trying to purchase tickets online and receiving errors. What do I do?
A.) Please make sure you are using the most up–to–date version of Internet Explorer or Mozilla Firefox. You may need to clear your internet cookies and cache and restart your browser.


VIP PACKAGES



Q.) I bought tickets that came with a VIP Meet & Greet and/or Early Entry. How does that work?
A.) You will receive full Meet & Greet/Early Entry instructions approximately one week prior to your event via email. If you feel an error has been made and you have not received these instructions at least 2 business days before your show, please email vipinfo@wmg.com or call us at 212–420–8500 and we will have it resent to you.

Q.) When will I receive my VIP package items?
A.) Details on how you will receive your package items will be included in the instructional email sent to you one week before your show.

Q.) I purchased my VIP package months before my show. Why does it take so long to receive my things?
A.) There are many factors in determining when items are sent. Everything from production and shipping to getting an item signed by the band can take time. We want to get your items to you as soon as possible but we also want to make sure that you receive everything in perfect condition.

Q.) I received my Meet & Greet/Early Entry instructions and it says I need to show a photo ID. Do my guests need to show their photo ID too?
A.) If you purchased multiple packages, all of the tickets and passes will be under your name. Only you will need to show your photo ID to pick them up.

Q.) How do I purchase a VIP package?
A.) Please visit the band’s website for details and links on how to purchase a VIP package.

Q.) I purchased my VIP package through Ticketmaster and have not received my tickets yet. What do I do?
A.) You can contact Ticketmaster customer service directly at 1–800–653–8000 and they can assist you.